Frequently Asked Questions

Find answers about customization, minimum order quantities, pricing, lead times, shipping, quality control, trade terms, payment methods, and samples.

1. Do you accept customized orders?

Yes. We offer OEM/ODM customization services, including fragrance development, bottle design, packaging, labels, folding boxes, and gift boxes. For projects with specific requirements, we can also support custom mold development.

2. What is your minimum order quantity (MOQ)?

Our minimum order quantity is 1 bottle. Orders of 48 bottles or more are eligible for wholesale pricing, and fragrances can be mixed within the order. Orders below 48 bottles are charged at retail prices.

3. Are your prices negotiable?

Yes. We provide competitive quotations based on order quantity, product selection, customization level, packaging configuration, and shipping method. Larger quantities generally receive better pricing.

4. Why choose us over other suppliers?

We specialize in OEM/ODM services for perfumes and fragrance packaging. We provide one-stop support from product development and packaging design to production, quality control, and export logistics. We focus on consistent quality, flexible customization, clear communication, and long-term partnerships.

5. What is your normal lead time?

Ready-to-ship products can usually be dispatched quickly after payment and order details are confirmed. For customized orders, lead time depends on fragrance development, packaging confirmation, order quantity, and production requirements. We will provide a clear production schedule and estimated delivery time after order confirmation.

6. What shipping methods do you offer?

For samples or small trial orders, we can arrange international express delivery through DHL, FedEx, UPS, or similar carriers. For bulk orders, we can arrange air freight, sea freight, rail freight, or shipment through your nominated forwarder based on the destination, delivery time, and budget.

7. How do you control product quality?

We carry out quality inspections throughout production, including incoming material inspection, filling and packaging checks, appearance inspection, and finished-product sampling. For perfume products, we pay particular attention to sealing performance, sprayer function, appearance, and packaging integrity to ensure the goods meet the approved sample and order requirements.

8. Which Incoterms do you accept?

We can offer trade terms such as EXW, FOB, CIF, and DDP, depending on the order. The final term will be confirmed according to the destination, shipping method, and your requirements.

9. What payment methods do you accept?

We accept bank transfer (T/T), Alibaba ACP, XTransfer (XT), and PingPong. The specific payment method can be confirmed based on the order value, destination, and mutually agreed trade terms.

10. Can I order samples first?

Yes. We welcome sample orders so you can evaluate the fragrance, bottle, sprayer, packaging quality, and overall appearance. Bulk production will proceed after sample approval.